Frequently Asked Questions
You can reserve Online on our secure website
By Phone: Dispatchers available 24/7, simply call us or by Email
Is it safe to give my credit card details online?
A. Yes, it’s absolutely safe. We ensure a high level of security when you enter your personal and payment details, using SSL 128-bit encryption. It means that information you submit may not be viewed by third-parties while in transit.
Please provide us with the passenger(s) name(s), as well as how many passengers there will be, the pickup and drop off locations, your contact information, flight informations (if any), and form of payment. If there are any special travel needs, a child seat or accommodations for animals.
Yes, we do provide hourly-hire services.
Yes, but if you want to change any essential information about your route including your final destination, please call us and we’ll handle the details.
Meet & Greet is when the driver parks the car and meets you inside the airport with a sign, and assists you with your luggage to the vehicle.
Yes, we will contact you/the passenger. But It is up to you / the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges.
For what time should I schedule a reservation for a pickup from the Airport?
We recommend to schedule reservation time to your flight’s estimated time of arrival.
Am I gonna be charged waiting time if my flight is delayed?
NO, our dispatchers check your flight, so driver will be there when the flight arrives.
All Reciepts are sent by email.
Yes, we provide car seats, subject to availability. Please let us know when you are booking that a child will be traveling. It is recommended to make reservations for child seats at least 24 hours prior to pickup time.
No, the luggage will damage the interior of the vehicles. Per company policy, if you are traveling with more than three large or oversized pieces of luggage, we recommend that you book a passenger van.
No, if your flight is delayed and the updated information is posted on the airline’s website then you will not be charged.
Please check to make sure you have all of your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item , please call our office. If the chauffer finds the item, you can pick it up or we can drop it off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.
How do I find my driver at the airport?
Your uniformed driver will be holding a sign containing your name by the custom exit. Sometimes a few flights come at the same time, so you could have a trouble finding your driver. It is your responsibility to call the company if you don’t see your driver. Leaving from the airport without letting us know is considered as “NO SHOW” and will be charged full rate.
Who we are?
m-CHAUFFEUR ENABLES USERS TO BOOK TRAVEL SERVICES. THE BENEFITS OF m-CHAUFFEUR CONSTITUTE ONLY THE TREATMENT OF A TRANSPORT CLAIM AGAINST A m-CHAUFFEUR INDEPENDENT DRIVER SERVICE PROVIDER AS BUSINESS SUPPLY TO THE USER, NOT THE PROVISION OF RIDING SERVICES.